Privacy policy.

Last updated: November 28th, 2025

The Batch Collective (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or contact us in relation to our consultancy services.

We comply with the UK General Data Protection Regulation (UK GDPR), the EU GDPR (where applicable), and the Data Protection Act 2018.

1. Who We Are

The Batch Collective
Email: hello@thebatchcollective.co.uk
Website: www.thebatchcollective.co.uk

We are a UK-based consultancy specialising in cultural transformation, leadership alignment and client management maturity.

2. What Information We Collect

Information you provide directly

When you contact us through the website or via email, you may provide:

  • Name

  • Email address

  • Job title / company (optional)

  • Any information included in your message

Information collected automatically

When you use our website, basic technical data may be collected, such as:

  • IP address

  • Browser type and version

  • Pages viewed

  • Time and date of visit

This information is used for website performance and security only.

Cookies

If we use analytics tools (e.g., Google Analytics), cookies may capture anonymised usage data.
You will be informed through our Cookie Notice.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide information about our services

  • Manage and deliver consultancy engagements

  • Improve our website and user experience

  • Maintain internal records

  • Comply with legal or regulatory obligations

We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

  • Legitimate Interests:
    To respond to enquiries, improve our services, maintain business operations.

  • Contract:
    To prepare proposals, statements of work or deliver agreed consultancy services.

  • Consent:
    When you subscribe to updates or voluntarily provide information.

  • Legal Obligation:
    For tax, accounting or regulatory reporting purposes.

5. How We Share Your Information

We do not sell, rent or trade your personal data.

We may share your information only with:

  • IT or website hosting providers (for secure website operation)

  • Professional advisers (e.g., legal, accounting)

  • Subcontractors assisting with consultancy delivery (only if necessary and confidential)

All third parties are required to maintain data security and confidentiality.

6. International Transfers

If any third-party tools store data outside the UK/EU, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

7. How Long We Keep Your Data

We retain personal data only as long as necessary:

  • Enquiry information: up to 12 months

  • Client engagement information: up to 7 years (for legal/accounting obligations)

  • Website analytics data: typically 26 months (depending on provider settings)

When data is no longer needed, it is securely deleted.

8. Your Rights

Under UK and EU GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time (where processing is consent-based)

To exercise any of these rights, contact us at: hello@thebatchcollective.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

9. How We Protect Your Information

We use appropriate technical and organisational measures to safeguard your data, including:

  • Secure website hosting

  • Encrypted data transmission (https)

  • Access controls

  • Regular monitoring and security checks

No online system is 100% secure, but we take reasonable steps to protect your information.

10. Links to Other Websites

Our website may contain links to external sites.
We are not responsible for their privacy practices.

11. Updates to This Policy

We may update this Privacy Policy occasionally.
The “last updated” date at the top reflects the latest version.
We encourage you to review it periodically.

12. Contact Us

For questions about this Privacy Policy or how we handle your data, contact:

The Batch Collective
Email: hello@thebatchcollective.co.uk